Frequently Asked Questions
Everything you need to know about your Birkenstock Midtown experience.
How do I know which size to order?
Birkenstock Midtown follows European sizing. We recommend referring to our Size Guide which includes a printable foot measure to help you determine if you need a regular or narrow width.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the soles are clean and free of any marks to be eligible for a full refund.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Expedited shipping options are available at checkout if you need your sandals sooner.
Do you offer repair services for Birkenstock cork footbeds?
While we do not perform repairs in-house, we can recommend certified cobblers who specialize in Birkenstock resoling and cork repair to extend the life of your favorite pair.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.
Are your products 100% authentic?
Yes, Birkenstock Midtown is an authorized premium retailer. All products are sourced directly from the manufacturer and come with a guarantee of authenticity.