Returns & Exchanges
At Birkenstock Midtown, we want you to be completely satisfied with your purchase. If your footwear isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Return
Log in to our online portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the unworn Birkenstocks in their original branded box and secure them inside a sturdy shipping carton to prevent damage.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing